Unhappy With Our Service?

If you’re unhappy with the support you received, we want to hear about it so we can understand what happened and look into it properly.

We always want people to have a positive experience with our service, but we know we don’t always get everything right.

If you’re unhappy with the support you received, we want to hear about it so we can understand what happened and look into it properly.

We want to hear from you

Hearing about people’s experiences helps us improve our services.

Making a complaint will not affect any advice or support you receive from us.

Find out below how to get in touch with us, the complaints procedure and what happens next.

You can:

Once we receive your complaint, we’ll review the information and contact you about the next steps.

We aim to acknowledge your complaint within 5 working days.