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Rotherham Story

Help with a Biometric Residence Permit expiring.

Immigration help

The issue

When his Biometric Residence Permit (BRP) was set to expire, a 70-year-old South African national with settled status came to Rotherham Citizens Advice feeling deeply anxious.

Like many seniors, he lacked confidence using the internet and was worried about the UK’s mandatory switch to online eVisas.

Real story

The outcome

Our team stepped in to help him every step of the way—setting up his first email account, linking his passport, and adding a quick-access shortcut to his mobile phone’s home screen. After a follow-up visit to practice, the client returned proudly alongside his family to show us he could now log in and manage his digital status completely independently. Grateful for the lifeline, he shared:

“Kelly was lovely, professional and so friendly.”