{"id":1109,"date":"2026-06-11T17:05:03","date_gmt":"2026-06-11T16:05:03","guid":{"rendered":"https:\/\/cloudpress.co.uk\/rotherham\/?post_type=case-study&#038;p=1109"},"modified":"2026-07-02T16:47:24","modified_gmt":"2026-07-02T15:47:24","slug":"client-story-2","status":"publish","type":"case-study","link":"https:\/\/cloudpress.co.uk\/rotherham\/case-study\/client-story-2\/","title":{"rendered":"Client Story 2"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;py-0&#8243;][vc_column]<div class=\"row g-0 box overlay primary-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"title text-start text-white\"><h1 class=\"text-white\">Rotherham Story<\/h1><p class=\"subtitle text-default\">Help with a Biometric Residence Permit expiring.<\/p><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; gap=&#8221;gap-5&#8243; content_placement=&#8221;middle&#8221; el_class=&#8221;pb-0&#8243;][vc_column]<div class=\"row g-0 box seperate default-bg decorative_quote box-shadow box-with-image\"><div class=\"col-lg-6 \"><img decoding=\"async\" src=\"https:\/\/cloudpress.co.uk\/rotherham\/wp-content\/uploads\/2026\/06\/Serious-mature-man_iStock_874791682_sm.jpg\" alt=\"\" class=\"w-100 h-100 object-fit-cover\"><\/div><div class=\"position-relative col-lg-6\"><div class=\"panel hstack\"><div class=\"order-1 order-lg-0\"><div class=\"title text-start\"><p class=\"top-title accent-bg\">Immigration help<\/p><h3 class=\"divider default\">The issue<\/h3><p class=\"subtitle text-default\">When his Biometric Residence Permit (BRP) was set to expire, a 70-year-old South African national with settled status came to Rotherham Citizens Advice feeling deeply anxious.<\/p><\/div>\n  <div class=\"wpb_text_column wpb_content_element   &#8221;mb-0&#8243;\" >\n    <div class=\"wpb_wrapper\">\n      <p><span style=\"font-weight: 400;\">Like many seniors, he lacked confidence using the internet and was worried about the UK&#8217;s mandatory switch to online eVisas.<\/span><\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><span class=\"bg-tag\">Real story<\/span><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221;][vc_column]<div class=\"row g-0 box overlay secondary-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-&#8221;35&#8243; vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner  my-auto\" data-content-placement=\"my-auto\"><div class=\"wpb_wrapper\"><div class=\"title text-start\"><h3 class=\"\">The outcome<\/h3><\/div>\n  <div class=\"wpb_text_column wpb_content_element   &#8221;mb-0&#8243;\" >\n    <div class=\"wpb_wrapper\">\n      <p>Our team stepped in to help him every step of the way\u2014setting up his first email account, linking his passport, and adding a quick-access shortcut to his mobile phone&#8217;s home screen. After a follow-up visit to practice, the client returned proudly alongside his family to show us he could now log in and manage his digital status completely independently. Grateful for the lifeline, he shared:<\/p>\n<blockquote><p>\n&#8220;Kelly was lovely, professional and so friendly.&#8221;\n<\/p><\/blockquote>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"Rotherham StoryHelp with a Biometric Residence Permit expiring.Immigration helpThe issueWhen his Biometric Residence Permit (BRP) was set to expire, a 70-year-old South African national with settled status came to Rotherham Citizens Advice feeling deeply anxious. Like many seniors, he lacked confidence using the internet and was worried about the UK's mandatory switch to online eVisas. [...]","protected":false},"featured_media":1111,"menu_order":0,"template":"","class_list":["post-1109","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/case-study\/1109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":4,"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/case-study\/1109\/revisions"}],"predecessor-version":[{"id":1434,"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/case-study\/1109\/revisions\/1434"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/media\/1111"}],"wp:attachment":[{"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/media?parent=1109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}