{"id":88,"date":"2026-03-25T11:05:36","date_gmt":"2026-03-25T11:05:36","guid":{"rendered":"https:\/\/cloudpress.co.uk\/rotherham\/?page_id=88"},"modified":"2026-08-19T10:13:09","modified_gmt":"2026-08-19T09:13:09","slug":"volunteering","status":"publish","type":"page","link":"https:\/\/cloudpress.co.uk\/rotherham\/volunteering\/","title":{"rendered":"Volunteering"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;py-0&#8243;][vc_column]<div class=\"row g-0 box overlay primary-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"title text-start text-white\"><h1 class=\"text-white\">Volunteer with us<\/h1><p class=\"subtitle text-default\">Give your time. Support your community. In Rotherham, people come to us when they\u2019re facing something difficult\u2014often when they feel like they\u2019ve run out of options. Our volunteers help make sure there\u2019s always someone ready to listen, support, and point people in the right direction.<\/p><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221;][vc_column]<div class=\"row g-0 box overlay accent-bg  box-shadow\"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-&#8221;35&#8243; vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner  my-auto\" data-content-placement=\"my-auto\"><div class=\"wpb_wrapper\"><div class=\"title text-start\"><h3 class=\"\">Why volunteers matter<\/h3><\/div>\n  <div class=\"wpb_text_column wpb_content_element   &#8221;mb-0&#8243;\" >\n    <div class=\"wpb_wrapper\">\n      <p>Volunteers are at the heart of what we do. They help people take the first step towards solving a problem\u2014whether that\u2019s finding the right information, understanding options, or simply feeling heard at a stressful time.<\/p>\n<p><strong>It\u2019s often the small moments of support that make the biggest difference.<\/strong><\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; gap=&#8221;gap-5&#8243; content_placement=&#8221;middle&#8221; el_class=&#8221;py-0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"ratio ratio-16x9\"><iframe title=\"YouTube video\" src=\"https:\/\/www.youtube.com\/embed\/h1ZAWt5wdlE\" allowfullscreen=\"allowfullscreen\"><br \/>\n<\/iframe><\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"title text-start\"><p class=\"top-title secondary-bg\">Get involved<\/p><h3 class=\"\">What you could do<\/h3><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-0&#8243;]There are lots of ways to get involved, including:<\/p>\n<ul class=\"chevron-list\">\n<li>Supporting people with information and guidance<\/li>\n<li>Helping behind the scenes to keep services running smoothly<\/li>\n<li>Assisting with admin, reception, or community outreach<\/li>\n<\/ul>\n<p>We\u2019ll give you full training and ongoing support, so you feel confident in your role.[\/vc_column_text][\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; gap=&#8221;gap-5&#8243; content_placement=&#8221;middle&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;py-0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;676&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1779275697563{border-radius: 20px !important;}&#8221; el_class=&#8221;rounded-corners mb-4 mb-lg-0&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"title text-start\"><p class=\"top-title secondary-bg\">Get involved<\/p><h3 class=\"\">What you could do<\/h3><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-0&#8243;]There are lots of ways to get involved, including:<\/p>\n<ul class=\"chevron-list\">\n<li>Supporting people with information and guidance<\/li>\n<li>Helping behind the scenes to keep services running smoothly<\/li>\n<li>Assisting with admin, reception, or community outreach<\/li>\n<\/ul>\n<p>We\u2019ll give you full training and ongoing support, so you feel confident in your role.[\/vc_column_text][\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; disable_element=&#8221;yes&#8221;][vc_column]<div class=\"row g-0 box overlay secondary-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-&#8221;gap-15&#8243;\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner  my-auto\" data-content-placement=\"my-auto\"><div class=\"wpb_wrapper\"><div class=\"title text-start\"><h3 class=\"\">Fundraising ideas<\/h3><\/div>\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p><span style=\"font-weight: 400;\">Keep your original tone but shorter:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coffee mornings and bake sales<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sponsored walks or challenges<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quiz or bingo nights<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Workplace fundraising<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Something completely your own<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Whatever you choose, it helps someone in Rotherham feel supported.<\/span><\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner  my-auto\" data-content-placement=\"my-auto\"><div class=\"wpb_wrapper\"><div class=\"title text-start\"><h3 class=\"\">Getting started<\/h3><\/div>\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <ul>\n<li>Choose something that works for you<\/li>\n<li>Set up your fundraising page<\/li>\n<li>Share your story<\/li>\n<\/ul>\n<p>We\u2019ll support you with ideas, tools, and encouragement along the way.<\/p>\n\n    <\/div>\n  <\/div>\n<div class=\"btn-container inline-btn-container\"><a  href=\"#\" class=\"btn btn-light\"  ><span><span class=\"d-block\">Start your fundraiser<\/span><\/span><\/a><\/div><div class=\"btn-container inline-btn-container\"><a  href=\"#\" class=\"btn btn-light\"  ><span><span class=\"d-block\">Contact our team<\/span><\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"row g-0 box overlay primary-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-&#8221;50&#8243; vc_row-o-equal-height vc_row-flex\"><div class=\"&#8221;pe-lg-5&#8243; wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner  my-auto\" data-content-placement=\"my-auto\"><div class=\"wpb_wrapper\"><div class=\"title text-start\"><h3 class=\"\">What you\u2019ll get from volunteering<\/h3><\/div>\n  <div class=\"wpb_text_column wpb_content_element   &#8221;lead\" >\n    <div class=\"wpb_wrapper\">\n      <p>Volunteering with us isn\u2019t just about giving back, it\u2019s also about what you gain along the way.<\/p>\n<p>You\u2019ll build new skills, meet new people, and become part of a team working to support your local community. Many of our volunteers tell us it\u2019s one of the most rewarding things they\u2019ve done.<\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner  my-auto\" data-content-placement=\"my-auto\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image &#8221;rounded&#8221; wpb_content_element vc_align_&#8221;center&#8221;   &#8221;mt-5\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper &#8221;rounded&#8221;  vc_box_border_grey\"><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; el_class=&#8221;pt-0 pb-6&#8243; el_id=&#8221;roles&#8221;][vc_column]<div class=\"title text-center mb-5\"><h3 class=\"mb-5\">Explore the range of volunteer roles available<\/h3><\/div><div class=\"row g-0 box overlay accent-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"title text-start\"><h4 class=\"\">Adviser, admin &amp; projects<\/h4><\/div>\n  <div class=\"wpb_text_column wpb_content_element   &#8221;mb-5&#8243;\" >\n    <div class=\"wpb_wrapper\">\n      <p>Our office based advice volunteers are at the heart of our service and we could not manage without them. Or if you enjoy a fast-paced and ever-changing role then our back of house &amp; projects opportunities may be what you are looking for.<\/p>\n\n    <\/div>\n  <\/div>\n<div data-multiple=\"true\"  class=\"accordion  \"><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;Receptionist&#8221;<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p>Our reception volunteers are at the heart of our service, you will be the first point of contact for clients accessing the service for advice. You will welcome and greet clients while supporting the day to day running of the office by dealing with general reception and administrative duties.<\/p>\n<p>You will receive a full induction and training and once you support the clients you will be fully supported.<\/p>\n<h5>Valuing inclusion<\/h5>\n<p>Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black Asian Minority Ethnic (BAME) communities.<\/p>\n<h5>Role purpose:<\/h5>\n<p>We are seeking volunteers to support with the smooth running of our reception, you will be approachable and welcome clients accessing the service during our opening times including during drop in sessions and when clients attend for pre- booked appointments, you will manage client expectations and notify clients of the approximate waiting times, whilst being knowledgeable about the other services and provisions which may be more a appropriate channel for the client needs. You will maintain the reception area ensuring self help and information leaflets are maintained and replenished, whilst also dealing with telephone, printing, scanning and general reception\/admin duties.<\/p>\n<h5>How much time do you need to give?<\/h5>\n<p>To volunteer 2 days a week, on both Wednesday and Thursday 9am-5pm during the training period, Training period is approximately 2-4 weeks.<br \/>\nOnce you have completed your training, you can reduce your hours to 1 day per week.<\/p>\n<h5>What will you do?<\/h5>\n<ul>\n<li>Complete an introduction to Citizens Advice and training for your role.<\/li>\n<li>Welcome clients and other visitors to the local Citizens Advice.<\/li>\n<li>Ensure advisors are aware that clients have arrived for pre booked appointments.<\/li>\n<li>Explain to the client how long they might be waiting and what will happen and give out relevant forms for clients to fill in whilst they wait &#8211; i.e. consent forms.<\/li>\n<li>Assist clients with using the technology at the front desk.<\/li>\n<li>Assist in maintaining accurate records of client interactions and referrals.<\/li>\n<li>Answer the telephone, reply to emails and post.<\/li>\n<li>Log post in and out of the service using the appropriate system.<\/li>\n<li>Ensure the information corner is replenished daily to ensure clients can take away information leaflets.<\/li>\n<li>Help with the day to day running of the Citizens Advice service.<\/li>\n<li>Organise paper and electronic files.<\/li>\n<li>Print and scan documents using a printer.<\/li>\n<li>Update spreadsheets and databases.<\/li>\n<li>Order and replenish stationery.<\/li>\n<li>General receptionist &amp; administrative duties.<\/li>\n<li>Maintain confidentiality and professionalism at all times when handling sensitive information.<\/li>\n<li>Adhere to Data protection regulations.<\/li>\n<\/ul>\n<h5>What\u2019s in it for you?<\/h5>\n<ul>\n<li>Gain and build on valuable skills and experience such as communication, IT skills and working in a team.<\/li>\n<li>Increase your employability.<\/li>\n<li>Contribute to the smooth running of the advice service which makes a real difference to peoples\u2019 lives.<\/li>\n<li>Work with a range of different people, independently and in a team.<\/li>\n<\/ul>\n<p>And we\u2019ll reimburse expenses too.<\/p>\n<h5>What do you need to have?<\/h5>\n<p>You don\u2019t need specific qualifications or skills but you\u2019ll need to:<\/p>\n<ul>\n<li>Be friendly and approachable with excellent customer service skills.<\/li>\n<li>Be non-judgmental and respect views, values and cultures that are different to your own.<\/li>\n<li>Have good IT and administrative skills.<\/li>\n<li>Have good written and verbal communication skills.<\/li>\n<li>Be calm under pressure.<\/li>\n<li>Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.<\/li>\n<li>Be willing to undertake training in your role.<\/li>\n<\/ul>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;Client<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p>Our office based client support officers <span style=\"font-weight: 400;\">are the pivotal link between our community and the support they need. You won&#8217;t just be taking names at reception\u2014you\u2019ll be the first person to offer a helping hand. Sitting down with clients in a private, supportive environment, you\u2019ll uncover the core of their issue, evaluate urgency, and chart the right path forward. Whether you&#8217;re signposting to specialist partners, providing key information, or scheduling full advice sessions, your action sets everything in motion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You will receive comprehensive training, an initial induction, and continuous supervision to build your skills and confidence.<\/span><\/p>\n<h5>Valuing inclusion<\/h5>\n<p>Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black Asian Minority Ethnic (BAME) communities.<\/p>\n<h5>Role purpose:<\/h5>\n<p><span style=\"font-weight: 400;\">We are seeking motivated volunteers to manage initial client contact in our central office. You will greet clients, handle immediate reception queries, and lead private triage conversations to understand each client&#8217;s unique situation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alongside in-person assessments, you\u2019ll be given comprehensive email advice training, giving you the opportunity to support clients via email between face-to-face contacts. This varied role offers fantastic hands-on experience in client assessment, digital case management, and multi-channel communication\u2014ideal for students looking to build a strong background in law, social work, psychology, public service, or customer leadership.<\/span><\/p>\n<h5>What we ask of you:<\/h5>\n<p>To volunteer 2 days a week on both Wednesday and Thursday 9am-5pm during the training period, the training period is approximately 4-6 weeks in length.<\/p>\n<p>Once you have completed your training, if you wish you can reduce your volunteer commitment down to 1 day per week and change your regular volunteer day to a more suitable day within the week which is more convenient for you.<\/p>\n<h5>What you\u2019ll do:<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide a warm, professional welcome to clients arriving at our central office reception.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conduct confidential triage and initial assessment sessions in a private room.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ask targeted questions to unpack complex issues, evaluate urgency, and identify root causes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Record accurate, concise case notes on our secure client database in line with organizational procedures.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify appropriate solutions: offer immediate information, signpost\/refer to external services, or schedule follow-up appointments with specialist advisers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assist clients with basic digital access or navigation where needed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work closely with and consult the Advice Session Supervisor for guidance or safeguarding support.<\/span><\/li>\n<\/ul>\n<h5>We need you to:<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strong interpersonal, active listening, and verbal communication skills.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An open, empathetic, and non-judgemental approach.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good computer literacy and attention to detail when taking notes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The ability to remain calm, professional, and clear when speaking with clients in distress.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respect for strict confidentiality and data protection principles.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A passion for problem-solving and making a positive impact in the local community.<\/span><\/li>\n<\/ul>\n<h5>What will you get out of it?<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">As a volunteer you\u2019ll receive a full induction and training, as well as support and supervision throughout your time volunteering with us, and opportunities for development.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We will support you with any IT needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By volunteering with Citizens Advice Rotherham you will make a real difference to people\u2019s lives and have a positive impact on your community.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will learn about the issues that affect our clients lives, including benefits, debt, family, housing and immigration. (No prior experience is needed in these areas as you\u2019ll receive full training.)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Build on valuable skills such as communication and problem solving.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Speak to new people from a range of backgrounds.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We offer an inclusive and engaging working environment, team briefings with all staff and volunteers across the service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We hold a monthly staff and volunteer meeting.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We believe that the invaluable work we do comes from looking after our staff and volunteers so that they in turn have the energy and passion to do the best possible job for our clients.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will join a service committed to its values of being Generous, Responsible and Innovative, with a commitment to making a difference to the lives of our community.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our volunteer roles are rewarding and our volunteers benefit from their experience of working with us whether it is to meet new people, help people with the problems they face, make a difference to people&#8217;s lives or gain new skills.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We will reimburse your travel and food expenses up to an agreed daily limit.<\/span><\/li>\n<\/ul>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;Form<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p>Our office based volunteer advisors who give advice to our clients are at the heart of our service, you will give full advice and support clients during face to face interactions including pre-booked and \u2018on the day\u2019 appointments whilst also undergoing training to deliver advice through different digital channels including telephone, email and web chat to help us support clients accessing us through multiple channels.<\/p>\n<p>You will receive a full induction and training and once you start giving advice you will be fully supported and supervised.<\/p>\n<h5>Valuing inclusion<\/h5>\n<p>Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black Asian Minority Ethnic (BAME) communities.<\/p>\n<h5>Role purpose:<\/h5>\n<p>We are seeking volunteers to provide high quality information and advice to clients accessing us for face to face advice from our new central office location conducted through face to face appointments, you will also undergo training to advise clients through digital channels including an inbound telephone service, via web chat and email on a wide range of subjects. Training in advice areas will be given to the volunteers who can demonstrate a passion for making a difference and the necessary research, customer service and digital skills required for this role.<\/p>\n<h5>What we ask of you:<\/h5>\n<p>To volunteer 2 days a week on both Wednesday and Thursday 9am-5pm during the training period, The training period is approximately 8-10 weeks in length.<\/p>\n<p>Once you have completed your training, if you wish you can reduce your volunteer commitment down to 1 day per week and change your regular volunteer day to a more suitable day within the week which is more convenient for you.<\/p>\n<h5>What you\u2019ll do:<\/h5>\n<ul>\n<li>As a volunteer form filler you will support clients to complete both online and paper based forms.<\/li>\n<li>Support clients by guiding them to information, making an internal referral or signposting to external and internal help as needed.<\/li>\n<li>Have excellent communication skills to be able ask appropriate and sometimes difficult\/personal questions to ensure you are able to complete the form on the clients behalf with the information you require to do this.<\/li>\n<li>Adapt communication style to meet the needs of individual clients.<\/li>\n<li>Make an assessment of the client&#8217;s needs, identifying options and solutions to empower the client to find a way forward.<\/li>\n<li>Provide support and advice to move clients forward with the completion of their form according to the principles of the Advice Framework.<\/li>\n<li>Maintain and build your own advice competence, through completing relevant adviser training.<\/li>\n<li>Work collaboratively with other colleagues involved in the advice work process.<\/li>\n<li>Maintain confidentiality about clients and their contact with our service.<\/li>\n<li>Consult the Advice Session Supervisor appropriately.<\/li>\n<li>Liaise with other teams regarding support for individual.<\/li>\n<li>Work within agreed CARD systems and procedures.<\/li>\n<li>Record an accurate record of advice provided on our client database.<\/li>\n<\/ul>\n<h5>We need you to:<\/h5>\n<ul>\n<li>Have excellent verbal and written communication skills.<\/li>\n<li>Be a good listener.<\/li>\n<li>Be open, approachable and non-judgemental.<\/li>\n<li>Be able to find, understand and relay information.<\/li>\n<li>Have good computer skills.<\/li>\n<li>Have good written English.<\/li>\n<li>Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.<\/li>\n<li>Be willing to undertake training in your role.<\/li>\n<li>Be able to volunteer from our local office or within outreaches across the borough.<\/li>\n<\/ul>\n<h5>What will you get out of it?<\/h5>\n<ul>\n<li>As a volunteer you\u2019ll receive a full induction and training, as well as support and supervision throughout your time volunteering with us, and opportunities for development.<\/li>\n<li>We will support you with any IT needs in order for you to volunteer remotely from home.<\/li>\n<li>By volunteering with Citizens Advice Rotherham you will make a real difference to people\u2019s lives and have a positive impact on your community.<\/li>\n<li>You will learn about the issues that affect our clients lives, including benefits, debt, family, housing and (No prior experience is needed in these areas as you\u2019ll receive full training.)<\/li>\n<li>Build on valuable skills such as communication and problem solving.<\/li>\n<li>Increase your employability.<\/li>\n<li>Speak to new people from a range of backgrounds.<\/li>\n<li>Although all of our teams are predominantly home based we offer an inclusive and engaging working environment, with daily Zoom team briefings with all staff and volunteers across the service.<\/li>\n<li>We hold a monthly staff and volunteer meeting.<\/li>\n<li>We believe that the invaluable work we do comes from looking after our staff and volunteers so that they in turn have the energy and passion to do the best possible job for our clients.<\/li>\n<li>You will join a service committed to its values of being Generous, Responsible and Innovative, with a commitment to making a difference to the lives of our community.<\/li>\n<li>Our volunteer roles are rewarding and our volunteers benefit from their experience of working with us whether it is to meet new people, help people with the problems they face, make a difference to people&#8217;s lives or gain new skills.<\/li>\n<\/ul>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; el_class=&#8221;pt-0 pb-6&#8243;][vc_column]<div class=\"row g-0 box overlay accent-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"title text-start\"><h4 class=\"\">Help us grow<\/h4><\/div>\n  <div class=\"wpb_text_column wpb_content_element   &#8221;mb-5&#8243;\" >\n    <div class=\"wpb_wrapper\">\n      <p>Are you a communicator, tech enthusiast, or a natural networker? We\u2019re looking for creative volunteers to help amplify our voice across Rotherham. Your skills will ensure our vital advice services reach those who need them most. We offer full training and remote-working flexibility\u2014help us make a lasting impact from the heart of our community.<\/p>\n\n    <\/div>\n  <\/div>\n<div data-multiple=\"true\"  class=\"accordion  \"><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;Community<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p>Be the face of Citizens Advice Rotherham in your community! As a Community Outreach volunteer, you will raise awareness of our vital services and support local fundraising initiatives through events and public engagement. You will receive a full induction and comprehensive training to prepare you for the role. Once you begin, you will be fully supported and supervised to ensure you feel con\ufb01dent and e\ufb00ective in highlighting the support our local o\ufb03ce o\ufb00ers.<\/p>\n<h5>Valuing inclusion<\/h5>\n<p>Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black Asian Minority Ethnic (BAME) communities.<\/p>\n<h5>Role purpose:<\/h5>\n<p>We are seeking enthusiastic volunteers to provide high-quality community engagement and outreach support to promote our services and connect with the wider public. You will highlight the advice and support we o\ufb00er to our clients by representing Citizens Advice Rotherham at local events, outreach sessions, and fundraising activities.<\/p>\n<p>In addition, you will act as a key link between our local o\ufb03ce and the community to ensure our services remain visible and accessible to those who need them most. Inductions and relevant training will be provided to volunteers who can demonstrate a passion for making a di\ufb00erence and who possess the strong communication and interpersonal skills required for this<br \/>\npublic-facing role.<\/p>\n<h5>What we ask of you:<\/h5>\n<p>To volunteer for a minimum of 4 hours per week Mon- Fri 9am-5pm for at least 12 months (this can be \ufb02exible and spread across the week). &#8211; please ask for more details if these are of interest<\/p>\n<h5>What you\u2019ll do:<\/h5>\n<p>As a Community Outreach Volunteer, you will be the vital link between our o\ufb03ce and the people of Rotherham. Your core activities will include:<\/p>\n<ul>\n<li>Public Representation: Acting as a proud ambassador for Citizens Advice Rotherham &amp; District (CARD) at supermarket stalls and information hubs to ensure our services are visible to everyone.<\/li>\n<li>Event Engagement: Attending high-pro\ufb01le community events\u2014such as the Rotherham Show and Rotherham Pride\u2014to engage with the public, hand out materials, and answer general enquiries about our support.<\/li>\n<li>Fundraising Support: Assisting with local fundraising initiatives, including charity pub quizzes and collaborative events held in partnership with local businesses.<\/li>\n<li>Community Hosting: Taking a lead role in running our CARD Co\ufb00ee Mornings, creating a welcoming space for residents to learn more about our work in a relaxed environment.<\/li>\n<li>Strategic Collaboration: Working closely with our Fundraising and Communications O\ufb03cer to execute campaigns that broaden our reach and deepen our engagement across the entire Rotherham borough.<\/li>\n<li>Relationship Building: Developing positive connections with local residents and businesses to foster a supportive network for our charity\u2019s mission.<\/li>\n<\/ul>\n<h5>We need you to:<\/h5>\n<p>We are looking for individuals who are passionate about people and proud of their local community. To be successful in this role, you should:<\/p>\n<ul>\n<li>Be a Con\ufb01dent Communicator: Have excellent verbal communication skills, with the ability to talk to people from all walks of life\u2014whether at a supermarket stall or a local festival.<\/li>\n<li>Possess Networking Flair: While digital skills are a plus, we are looking for someone with the outreach and engagement skills to build relationships with local businesses and community groups.<\/li>\n<li>Have Strong Written Skills: Have good written English to help assist with promotional materials or event signage.<\/li>\n<li>Be the Face of CARD: Be naturally friendly, patient, and approachable, ensuring every member of the public feels welcome when they visit a CARD stand.<\/li>\n<li>Be Inclusive &amp; Respectful: Be open and non-judgemental, with a deep respect for views, values, and cultures di\ufb00erent from your own.<\/li>\n<li>Show Passion for Change: Be committed and passionate about making a tangible di\ufb00erence to the lives of people across Rotherham.<\/li>\n<li>Maintain Professional Standards: Be willing to learn and follow the Citizens Advice aims, principles, and policies, including a strict commitment to con\ufb01dentiality and data protection.<\/li>\n<li>Be Eager to Grow: Have a positive attitude toward learning and a willingness to undertake speci\ufb01c training for your role.<\/li>\n<li>Have an Eye for Detail: Maintain excellent attention to detail when setting up event stalls or managing fundraising donations.<\/li>\n<\/ul>\n<h5>What will you get out of it?<\/h5>\n<ul>\n<li>Build on valuable skills such as communication, listening, marketing and advertising.<\/li>\n<li>Build on and develop skills.<\/li>\n<li>Increase your employability.<\/li>\n<li>Work with a range of di\ufb00erent people, independently and in a team.<\/li>\n<li>Have a positive impact in your community.<\/li>\n<li>You will join a service committed to its values of being Generous, Responsible and Innovative, with a commitment to making a di\ufb00erence to the lives of our community.<\/li>\n<li>Our volunteer roles are rewarding and our volunteers bene\ufb01t from their experience of working with us whether it is to meet new people, help people with the problems they face, make a di\ufb00erence to people&#8217;s lives or gain new skills.<\/li>\n<li>As a volunteer you\u2019ll receive a full induction and training, as well as support and supervision throughout your time volunteering with us, and opportunities for development.<\/li>\n<li>We will support you with any support needs in order for you to volunteer.<\/li>\n<\/ul>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;Research<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p>Research and Campaigns is a critical part of the work we do here at Citizens Advice Rotherham. One of the core aims of the Citizens Advice service is: &#8216;to improve the policies and practices that a\ufb00ect people&#8217;s lives&#8217;.<\/p>\n<p>We are currently looking for someone passionate and enthusiastic about research and policy to join the Research and Campaigns team.<\/p>\n<h5>Valuing inclusion<\/h5>\n<p>Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black Asian Minority Ethnic (BAME) communities.<\/p>\n<h5>Role purpose:<\/h5>\n<p>You will work closely with the other members of the Research and Campaigns team to uphold the research aim of Citizens Advice.<\/p>\n<p>The position presents the post holder with the opportunity to explore trends a\ufb00ecting the Rotherham community, to address the challenges faced by clients, and to present data to key stakeholders in an e\ufb00ort to a\ufb00ect change.<\/p>\n<p>It will require a passionate and enthusiastic individual, able to work closely with the Research and Campaigns team and other sta\ufb00 and volunteers.<\/p>\n<h5>What we ask of you:<\/h5>\n<p>To volunteer for a minimum of 1 day per week Mon- Fri 9am-5pm for at least 12 months (this can be \ufb02exible and spread across the week).<\/p>\n<h5>What you\u2019ll do:<\/h5>\n<ul>\n<li>Work with the R&amp;C team on active and upcoming research projects.<\/li>\n<li>Lead on independent research projects on issues to be selected collaboratively with the R&amp;C team.<\/li>\n<li>Attend meetings with various stakeholders, both internal and external.<\/li>\n<li>Produce reports to update the Board of Trustees on the progress of Research and Campaigns issues.<\/li>\n<li>Update sta\ufb00 and volunteers on current calls for evidence.<\/li>\n<li>Monitor the Research and Campaigns email.<\/li>\n<li>Support the Fundraising and Communications O\ufb03cer in collecting stories to showcase our impact.<\/li>\n<\/ul>\n<h5>We need you to:<\/h5>\n<ul>\n<li>Have excellent communication skills.<\/li>\n<li>Have good written English.<\/li>\n<li>Have excellent attention to detail<\/li>\n<li>Be open, approachable and non-judgemental.<\/li>\n<li>To be committed and passionate about making a di\ufb00erence to people&#8217;s lives.<\/li>\n<li>Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.<\/li>\n<li>Be willing to undertake training in your role.<\/li>\n<li>Be friendly, patient and approachable.<\/li>\n<li>Respect views, values and cultures that are di\ufb00erent to your own.<\/li>\n<\/ul>\n<h5>What will you get out of it?<\/h5>\n<ul>\n<li>Will be fully supported and supervised.<\/li>\n<li>Build on and develop skills, such as policy research, advocacy and\/or campaigning.<\/li>\n<li>Increase your employability.<\/li>\n<li>Have a positive impact on someone else\u2019s experience of volunteering with the local Citizens Advice.<\/li>\n<li>Have a positive impact in your community.<\/li>\n<li>Contribute to the smooth running of the advice service which makes a real di\ufb00erence to peoples\u2019 lives<\/li>\n<li>We believe that the invaluable work we do comes from looking after our sta\ufb00 and volunteers so that they in turn have the energy and passion to do the best possible job for our clients.<\/li>\n<li>You will join a service committed to its values of being Generous, Responsible and Innovative, with a commitment to making a di\ufb00erence to the lives of our community.<\/li>\n<li>Our volunteer roles are rewarding and our volunteers bene\ufb01t from their experience of working with us whether it is to meet new people, help people with the problems they face, make a di\ufb00erence to people&#8217;s lives or gain new skills.<\/li>\n<li>As a volunteer you\u2019ll receive a full induction and training, as well as support and supervision throughout your time volunteering with us, and opportunities for development.<\/li>\n<li>We will support you with any IT needs in order for you to volunteer e\ufb00ectively.<\/li>\n<li>By volunteering with Citizens Advice Rotherham you will make a real di\ufb00erence to people\u2019s lives and have a positive impact on your community.<\/li>\n<\/ul>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;IT,<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p>Help us grow our digital presence and support our team from home! As an IT, Web and Social Media volunteer, you will provide vital technical support and help manage our online platforms. You will receive a full induction and comprehensive training to prepare you for the role. Once you begin, you will be fully supported and supervised to ensure you feel con\ufb01dent in highlighting the services our local o\ufb03ce o\ufb00ers.<\/p>\n<h5>Valuing inclusion<\/h5>\n<p>Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black Asian Minority Ethnic (BAME) communities.<\/p>\n<h5>Role purpose:<\/h5>\n<p>We are seeking volunteers to provide high-quality digital, IT, and Social Media skills to promote and engage with the wider community. In addition, you will provide digital and IT support to the team. Inductions and relevant training will be given to volunteers who can demonstrate a passion for making a di\ufb00erence to the local community and possess the necessary digital, marketing, and social media skills required for this role.<\/p>\n<h5>What we ask of you:<\/h5>\n<p>To volunteer for a minimum of 4 hours per week (Mon\u2013Fri, 9 am\u20135 pm) for at least 12 months (this can be \ufb02exible and spread across the week). We will provide the necessary IT support to enable you to work remotely.<\/p>\n<h5>What you\u2019ll do<\/h5>\n<p>As an IT, Web and Social Media Volunteer, your core activities will include:<\/p>\n<ul>\n<li>Promoting the local Citizens Advice service so that people understand what we do and how they can access our help.<\/li>\n<li>Maintaining and updating the local website to ensure all information remains accurate, accessible, and up-to-date.<\/li>\n<li>Creating engaging content for social media (e.g., Facebook, X\/Twitter) to reach di\ufb00erent parts of the community.<\/li>\n<li>Conducting case studies or interviews with clients and volunteers to create impactful content that highlights the di\ufb00erence our service makes.<\/li>\n<li>Monitoring social media for mentions of our service and identifying opportunities for engagement.<\/li>\n<li>Using design tools (such as Canva) or marketing software to create professional digital assets.<\/li>\n<li>Working closely with our Fundraising and Communications O\ufb03cer to ensure all digital activity aligns with our wider goals.<\/li>\n<\/ul>\n<h5>We need you to:<\/h5>\n<ul>\n<li>Have excellent communication skills.<\/li>\n<li>Have strong digital, social media, and marketing skills.<\/li>\n<li>Have good written English with a creative \ufb02air for storytelling.<\/li>\n<li>Have excellent attention to detail.<\/li>\n<li>Be open, approachable and non-judgemental.<\/li>\n<li>To be committed and passionate about making a di\ufb00erence to people&#8217;s lives.<\/li>\n<li>Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.<\/li>\n<li>Be willing to undertake training in your role.<\/li>\n<li>Be friendly, patient and approachable when helping others with technical issues.<\/li>\n<li>Respect views, values and cultures that are di\ufb00erent to your own.<\/li>\n<\/ul>\n<h5>What will you get out of it?<\/h5>\n<ul>\n<li>Enhance your technical and creative portfolio by managing professional platforms.<\/li>\n<li>Increase your employability by gaining hands-on experience in IT support and digital marketing.<\/li>\n<li>Work with a range of professional people, both independently and as part of a team.<\/li>\n<li>Have a positive impact on your community by ensuring our advice is visible to those who need it most.<\/li>\n<li>Receive a structured induction, ongoing training, and consistent professional supervision.<\/li>\n<\/ul>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;Corporate<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p>Help us build strong connections with the Rotherham business community! As a Corporate Partnerships volunteer, you will play a key role in identifying and developing relationships with local businesses to support our fundraising and awareness goals. You will receive a full induction and comprehensive training to prepare you for the role. Once you begin, you will be fully supported and supervised to ensure you feel con\ufb01dent and e\ufb00ective in representing our local o\ufb03ce to the corporate sector.<\/p>\n<h5>Valuing inclusion<\/h5>\n<p>Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black Asian Minority Ethnic (BAME) communities.<\/p>\n<h5>Role purpose:<\/h5>\n<p>We are seeking professional and motivated volunteers to provide high-quality corporate engagement support to expand our network of business partners. You will highlight the vital advice and support we o\ufb00er to the community by presenting partnership opportunities to local companies and assisting with corporate-led fundraising initiatives.<\/p>\n<p>In addition, you will act as a key link between our local o\ufb03ce and the business community to secure resources, sponsorships, and volunteer support. Inductions and relevant training will be provided to volunteers who demonstrate a passion for making a di\ufb00erence and who possess the strong professional communication and networking skills required for this role.<\/p>\n<h5>What we ask of you:<\/h5>\n<p>To volunteer for a minimum of 4 hours per week (Mon\u2013Fri, 9 am\u20135 pm) for at least 12 months (this can be \ufb02exible and spread across the week). Please ask for more details if these hours are of interest to you.<\/p>\n<h5>What will you do?<\/h5>\n<p>As a Corporate Partnerships Volunteer, you will be the bridge between our charity and the local economy. Your core activities will include:<\/p>\n<ul>\n<li>Business Prospecting: Identifying and researching local Rotherham businesses that align with our mission and values.<\/li>\n<li>Pitching &amp; Presentations: Assisting in the creation and delivery of professional presentations to potential partners about how they can support CARD.<\/li>\n<li>Relationship Management: Developing and maintaining positive, long-term connections with existing corporate partners to ensure they feel valued.<\/li>\n<li>Fundraising Coordination: Working with local businesses to organize workplace fundraising events, such as &#8220;Charity of the Year&#8221; partnerships or employee challenges.<\/li>\n<li>Strategic Collaboration: Working closely with our Fundraising and Communications O\ufb03cer to create tailored partnership packages that bene\ufb01t both the charity and the business.<\/li>\n<li>Event Representation: Representing CARD at business networking events and chamber of commerce meetings to increase our corporate visibility.<\/li>\n<\/ul>\n<h5>We need you to:<\/h5>\n<ul>\n<li>Be a Con\ufb01dent Professional: Have excellent verbal and written communication skills, with the ability to engage with business owners and managers.<\/li>\n<li>Possess Networking Flair: Have the skills to build and maintain professional relationships and a passion for community networking.<\/li>\n<li>Be Persuasive &amp; Creative: Help assist with the creation of compelling promotional materials or partnership proposals.<\/li>\n<li>Be the Face of CARD: Be naturally friendly, patient, and professional, ensuring every business partner has a positive experience with us.<\/li>\n<li>Be Inclusive &amp; Respectful: Be open and non-judgemental, with a deep respect for di\ufb00erent views and corporate cultures.<\/li>\n<li>Maintain Professional Standards: Be willing to learn and follow the Citizens Advice aims, principles, and policies, including a strict commitment to con\ufb01dentiality and data protection.<\/li>\n<li>Have an Eye for Detail: Maintain accurate records of corporate contacts and partnership agreements.<\/li>\n<\/ul>\n<h5>What will you get out of it?<\/h5>\n<ul>\n<li>Build valuable skills in business development, account management, and corporate social responsibility.<\/li>\n<li>Increase your employability and gain experience in the charity sector.<\/li>\n<li>Work with a range of professional people, both independently and in a team.<\/li>\n<li>Have a positive impact on your community by securing the resources needed to keep our advice services running.<\/li>\n<li>Receive a full induction, ongoing training, and consistent support and supervision<\/li>\n<li>You will join a service committed to its values of being Generous, Responsible and Innovative, with a commitment to making a di\ufb00erence to the lives of our community.<\/li>\n<li>Our volunteer roles are rewarding and our volunteers bene\ufb01t from their experience of working with us whether it is to meet new people, help people with the problems they face, make a di\ufb00erence to people&#8217;s lives or gain new skills.<\/li>\n<\/ul>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; el_class=&#8221;pt-0 pb-6&#8243;][vc_column]<div class=\"row g-0 box overlay accent-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"title text-start\"><h4 class=\"\">Join our Board of Trustees<\/h4><\/div>\n  <div class=\"wpb_text_column wpb_content_element   &#8221;mb-5&#8243;\" >\n    <div class=\"wpb_wrapper\">\n      <p>We are looking for people with a strategic vision, independent judgement, willingness to give time (bi-monthly 2-hour board meetings), and commitment to being a trustee. Being a trustee is a great way to get a strategic view of charity leadership. We are particularly keen to achieve a more diverse board of trustees and welcome applicants from all age groups and sectors of the community.<\/p>\n\n    <\/div>\n  <\/div>\n<div data-multiple=\"true\"  class=\"accordion  \"><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;Trustee&#8221;<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <h5>What will you do?<\/h5>\n<ul>\n<li>Complete an introduction for your role.<\/li>\n<li>Maintain an awareness of how the local Citizens Advice is operating.<\/li>\n<li>Read papers for board meetings and attend a number of meetings per year.<\/li>\n<li>Work on specific projects with other trustees or staff within the local Citizens Advice to further the strategic objectives of the local Citizens Advice.<\/li>\n<li>Take an active discussion during board meetings and work with other trustees to:\n<ul>\n<li>Set policy and strategy direction, set targets and evaluate the performance of the local Citizens Advice<\/li>\n<li>Monitor the financial position of the local Citizens Advice ensuring that it operates within its means and objectives, ensuring that there are clear<\/li>\n<li>Ensure that all the finances and supporting financial control systems of the local Citizens Advice are in order including that full financial records are kept for all transactions, that money is only spent for the purpose given, and that proper financial controls are in place to safeguard the organisation\u2019s resources<\/li>\n<li>Monitor the financial position of the local Citizens Advice ensuring that it operates within its means and objectives, ensuring that there are clear lines of accountability for day to day financial management<\/li>\n<li>Seek the views of all sections of the community and monitor how well the service meets the needs of the local community<\/li>\n<li>Ensure that the service plans for the recruitment and turnover of staff and volunteers<\/li>\n<li>Review its own work and how effectively it operates including action for improvement<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h5>What\u2019s in it for you?<\/h5>\n<ul>\n<li>Make a positive impact for people in your local area by ensuring the local Citizens Advice is sustainable and meeting the needs of the community.<\/li>\n<li>Meet people and build relationships with trustees, staff and other volunteers.<\/li>\n<li>Build on your governance, leadership and strategy skills.<\/li>\n<li>Increase your employability.<\/li>\n<\/ul>\n<h5>What do you need to have?<\/h5>\n<p>You don\u2019t need specific qualifications or skills but you\u2019ll need to:<\/p>\n<ul>\n<li>Understand and accept the responsibilities and liabilities as trustees.<\/li>\n<li>Be non-judgmental and respect views, values and cultures that are different to your own.<\/li>\n<li>Have good listening, verbal and written communication skills<\/li>\n<li>Be able to exercise good independent judgement<\/li>\n<li>Have good numeracy skills to understand accounts with the support of the treasurer<\/li>\n<li>Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.<\/li>\n<li>Be willing to undertake training in your role.<\/li>\n<\/ul>\n<h5>How much time do you need to give?<\/h5>\n<p>Trustee boards usually meet in the evenings and you\u2019ll likely need to give approximately 2-4 hours across the month, you may need to attend other meetings if you\u2019re involved in specific projects, or meet with volunteers and staff occasionally within the local Citizens Advice. We can be flexible about the time spent and how often you volunteer so come and talk to us.<\/p>\n<h5>Valuing inclusion<\/h5>\n<p>Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black Asian Minority Ethnic (BAME) communities.<\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; el_class=&#8221;pt-0&#8243;][vc_column]<div class=\"row g-0 box overlay accent-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"title text-start mb-5\"><h4 class=\"mb-5\">Other roles<\/h4><\/div><div data-multiple=\"true\"  class=\"accordion  \"><div class=\"accordion-item\"><div class=\"accordion-title\"><h4>&#8221;Cancer<\/h4><\/div><div class=\"accordion-content\">\n  <div class=\"wpb_text_column wpb_content_element  \" >\n    <div class=\"wpb_wrapper\">\n      <p><span style=\"font-weight: 400;\">Citizens Advice Rotherham and District works in partnership with Macmillan Cancer Support and funded by the NHS South Yorkshire Integrated Care Board to improve the quality of life of people living with and beyond cancer in Rotherham. Volunteer Advocates provide one-to-one support to people affected by cancer when they need it most.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Building on our core service operating since 2018, we are expanding our reach to deliver dementia-friendly cancer advocacy, a project funded by Macmillan Cancer support. This role supports both our traditional advocacy service and our new dementia-friendly project, helping us reach a broader range of individuals, families, and carers across the community.<\/span><\/p>\n<h5>Valuing Inclusion:<\/h5>\n<p><span style=\"font-weight: 400;\">Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQIA+, and people from Black, Asian, and Minority Ethnic (BAME) communities. <\/span><\/p>\n<h5>Role purpose:<\/h5>\n<p><span style=\"font-weight: 400;\">We are seeking volunteers to provide high-quality information, guidance, and advocacy support to clients. This hybrid role combines outbound telephone advocacy with opportunities to engage in local outreach locations and carer support groups. Whether supporting someone navigating a new cancer diagnosis or assisting a client living with both cancer and dementia, full training will be provided to help you build the necessary skills and confidence. <\/span><\/p>\n<h5>What we ask of you:<\/h5>\n<p>To volunteer 1 or 2 days per week Mon- Fri 9am-5pm for at least 12 months. We do have some non advice support giving roles where you can volunteer 1 day per week &#8211; please ask for more details if this is of interest to you.<\/p>\n<h5>What will you do?<\/h5>\n<p><span style=\"font-weight: 400;\">Advocates empower people living with cancer\u2014including those also living with cognitive impairments or dementia\u2014to express their views, access entitled services, and retain control over their decisions.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Core Advocacy &amp; Support:<\/b><span style=\"font-weight: 400;\"> Listen actively, explain complex information simply, look into practical support options, and help clients prepare questions for medical appointments.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Dementia-Friendly &amp; Carer Support:<\/b><span style=\"font-weight: 400;\"> Assist clients and unpaid carers navigating the combined challenges of a cancer diagnosis and dementia, facilitating access to specialist respite, care, and practical resources.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Community Outreach:<\/b><span style=\"font-weight: 400;\"> Represent the service at local outreach locations, community venues, and carer peer support groups to help raise awareness and engage vulnerable clients directly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rights &amp; Entitlements:<\/b><span style=\"font-weight: 400;\"> Help clients access entitled health, social care, and financial benefits, signposting to wider local health and wellbeing services.<\/span><\/li>\n<\/ul>\n<h5>We need you to:<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have excellent communication skills, empathy, and active listening abilities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be open, approachable, patient, and non-judgmental.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be comfortable finding, adapting, and explaining information for individuals with varying communication needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Possess basic computer skills and good written English.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enjoy helping people and working collaboratively within a supportive team.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain advocacy competence by completing provided training modules.<\/span><\/li>\n<\/ul>\n<h5>What will you get out of it?<\/h5>\n<p><span style=\"font-weight: 400;\">As a volunteer, you\u2019ll receive a full induction, ongoing training, regular supervision, and continuous opportunities for personal development. We will support you with any IT needs to enable remote volunteering from home, alongside options to participate in local outreach locations and carer groups.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By volunteering with Citizens Advice Rotherham, you will make a real difference to people\u2019s lives and have a positive impact on your community. You will build valuable skills in communication and problem-solving while learning about key client issues such as benefits, housing, and care options\u2014no prior experience in these areas is required.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although our team works flexibly across home and community settings, we offer an inclusive, supportive working environment with regular team check-ins and monthly staff and volunteer meetings. We believe the invaluable work we do comes from looking after our volunteers so you have the support, energy, and confidence to make a difference. You will join a service committed to its core values of being Generous, Responsible, and Innovative. References can be provided after 12 months of service.<\/span><\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_width=&#8221;container-sm&#8221; el_class=&#8221;pt-0&#8243;][vc_column]<div class=\"row g-0 box overlay secondary-bg \"><div class=\"panel vstack\"><div class=\"order-1 order-lg-0\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-0\"><div class=\"&#8221;text-center&#8221; wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner  my-auto\" data-content-placement=\"my-auto\"><div class=\"wpb_wrapper\"><div class=\"title text-center\"><h3 class=\"\">Be part of something local<\/h3><\/div>\n  <div class=\"wpb_text_column wpb_content_element   &#8221;text-center&#8221;\" >\n    <div class=\"wpb_wrapper\">\n      <p>If you\u2019ve got time to give and want to make a difference in Rotherham, we\u2019d love to hear from you.<strong> Because in Rotherham, we help each other.<\/strong><\/p>\n\n    <\/div>\n  <\/div>\n<div class=\"btn-container inline-btn-container\"><a  href=\"https:\/\/cloudpress.co.uk\/rotherham\/volunteering\/volunteer-application-form\/\" class=\"btn btn-default\"  ><span><span class=\"d-block\">Apply to become a volunteer<\/span><\/span><\/a><\/div><div class=\"btn-container inline-btn-container\"><a  href=\"#roles\" class=\"btn btn-light\"  ><span><span class=\"d-block\">Explore the roles<\/span><\/span><\/a><\/div><div class=\"btn-container inline-btn-container\"><a  href=\"mailto:volunteer@citizensadvicerotherham.org.uk\" class=\"btn btn-light\" target=\"_blank\" ><span><span class=\"d-block\">Contact us<\/span><\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"Volunteer with usGive your time. Support your community. In Rotherham, people come to us when they\u2019re facing something difficult\u2014often when they feel like they\u2019ve run out of options. Our volunteers help make sure there\u2019s always someone ready to listen, support, and point people in the right direction.Why volunteers matter Volunteers are at the heart of [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-88","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/pages\/88","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/comments?post=88"}],"version-history":[{"count":79,"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/pages\/88\/revisions"}],"predecessor-version":[{"id":1993,"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/pages\/88\/revisions\/1993"}],"wp:attachment":[{"href":"https:\/\/cloudpress.co.uk\/rotherham\/wp-json\/wp\/v2\/media?parent=88"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}